Troubleshooting

Unable to login after the latest update
I am unable to login to Bloomz app after the latest update.  Here are a few things you can try - Step 1- Please delete the Bloomz app on your pho...
Thu, 2 Jul, 2020 at 6:01 PM
Access code is not working
Access code is not working STEP 1 - (Creating a new account or Joining a new class in an existing account) If you see an error message saying "The ...
Thu, 2 Jul, 2020 at 9:40 PM
Not seeing my class
I am logged in and not seeing my class anymore.  STEP 1 - Make sure you are logged in with the correct account. Sometimes users end having two accoun...
Thu, 2 Jul, 2020 at 6:20 PM
I accidentally invited someone as teacher but I meant to invite as parent. How do I change their role?
Teachers and any administrator of a group or class can change a member's role by following these steps: Navigate to your class by clicking on its nam...
Thu, 2 Jul, 2020 at 6:15 PM
I invited a wrong email, I need to remove/change it. How do I do it?
You can remove an unwanted email address from your classroom by following the following steps: Navigate to your class by clicking on its name on the le...
Thu, 2 Jul, 2020 at 6:19 PM
My students are not getting email verification
We noticed that when students sign up using their student code and when they use their school email address, they are not always getting the email verificat...
Thu, 2 Jul, 2020 at 6:25 PM
I am not seeing the sign up I just created
I am not seeing the sign up I just created I am seeing the sign up in the Show for All groups Sign-ups tab but not in the Class  Sometimes this happ...
Thu, 2 Jul, 2020 at 6:33 PM
I am receiving too many notifications, how can I change that?
We want to make sure teachers and parents are in contact, so we have provided different ways for them to stay in contact.  Whether it is from push notificat...
Thu, 2 Jul, 2020 at 6:21 PM
I forgot my password and can't log in to the app
Don't worry.  If you forgot your password, you can always reset it - head to bloomz.net and click "Sign In".  In the sign in screen, click on...
Wed, 1 Apr, 2020 at 4:45 PM
I want to use a different email address for my account. How do I change my email?
If you need to change your email, here is what you need to do:   Click on Settings in the left menu Click on Account Settings Click on Change Email A...
Thu, 2 Jul, 2020 at 6:28 PM