Example of import failure message received:

Hi (Customer),

We ran into some issues while trying to (sync source) import into (school name).

Bloomz team also gets notified.  They will fix this asap and update you.  The percentage of sections to be removed ( 34.78575875%) exceeds the threshold value (10%).  We're pausing the sync.  Please verify the source availablity.

Import status: error

What does this message mean?

• This means that the data being shared from sync source into Bloomz has change (+ or -) 10%.  To ensure data integrity and prevent unintended changes from occurring overnight, our system flags and halts the sync when there's a significant discrepancy - typically around 10% change - in the number of sections being shared.

What steps can I take to resolve this issue?

• You will need to manually trigger a sync with the following buttons toggle on: 

This will allows the sync to run and re-align the number of "sections" appearing in Bloomz with the number of "sections" being exposed to us from the sync source.