If your staff members are not receiving push notifications despite having their settings enabled, consider the following troubleshooting steps:
Verify In-App Notification Settings:
- Access Account Settings:
- Open the Bloomz app.
- Tap on the Settings icon.
- Configure Notifications:
- Select Notifications.
- Ensure that Push Notifications are turned on.
- If not, tap the toggle to enable them.
- Access Account Settings:
Check Device Notification Settings:
- For iOS Devices:
- Open Settings.
- Scroll down and select the Bloomz app.
- Tap on Notifications.
- Ensure that Allow Notifications is turned on.
- For Android Devices:
- Open Settings.
- Navigate to Apps or Application Manager.
- Select the Bloomz app.
- Tap on Notifications.
- Ensure that notifications are enabled.
- For iOS Devices:
Reinstall the Bloomz App:
- Uninstall the Bloomz app from the device.
- Restart the device.
- Reinstall the latest version of the Bloomz app from the App Store or Google Play Store.
- Log back into the account and verify that notifications are enabled.
Review Quiet Hours Settings:
- Access Account Settings:
- Open the Bloomz app.
- Tap on the Settings icon.
- Configure Quiet Hours:
- Select Notifications.
- Tap on Quiet Hours.
- Ensure that Quiet Hours are not set during times when notifications are expected.
- Adjust or disable Quiet Hours as necessary.
- Access Account Settings:
If the issue persists after performing these steps, it's recommended to contact Bloomz support for further assistance. Provide detailed information about the problem, including device types, operating system versions, and any troubleshooting steps already taken. You can reach Bloomz support at support@bloomz.com.
For more detailed guidance, refer to Bloomz's official support page on troubleshooting notifications:
How can I troubleshoot notification issues on my iPhone, iPad, or Android devices?
Not getting notifications. What to do?
I'm not getting notifications. How to troubleshoot?