FAQs

I was charged for premium membership, but my account is not displaying premium features. What should I do?
Please email support@bloomz.com with detailed information about the issue you're experiencing. Our team will assist you. Be sure to include the receipts...
Mon, 3 Mar, 2025 at 8:32 AM
Is there a way to print the entire message thread with a parent?
When selecting the print option, only partial messages may be printed. To print the full conversation, try expanding the message thread before printing. If ...
Mon, 3 Mar, 2025 at 8:35 AM
How to edit Conference Sign ups?
How to Edit Details of the Conference? How to Edit/Add Time Slots? How to Delete Time Slots?
Mon, 3 Mar, 2025 at 8:38 AM
Why am I not seeing any views for my post?
If you're experiencing issues with your post's view count not updating, please allow a few minutes for the system to refresh. If the view count rema...
Mon, 3 Mar, 2025 at 8:43 AM
How do I suspend a member?
Please check the steps in this article -  Suspending a member
Mon, 10 Mar, 2025 at 1:54 PM
Why does a parent see an unread message notification when there are no unread messages?
Please check the article -  How to fix Notifications Not Clearing After Being Addressed?
Wed, 5 Mar, 2025 at 6:29 PM
How do I get to see classes in the left side?
When you join a class using the class access code or when a teacher adds you to their class, the class will appear on the left side of the app under the...
Wed, 5 Mar, 2025 at 6:32 PM
Why am I not seeing the option to send a message?
If you're unable to find the option to send a message in Bloomz, it may be due to the messaging feature being disabled for your class or group. Administ...
Wed, 5 Mar, 2025 at 6:38 PM
How do I know that I need to update my Bloomz app?
Check Your Current App Version: Open the Bloomz app. Navigate to the settings menu, typically represented by a gear icon. Locate the 'About' s...
Wed, 5 Mar, 2025 at 6:47 PM
Why does it say I am not a member of the parent community when setting up a class as a teacher?
When attempting to create a class in Bloomz, you might encounter a message stating, "You are not a member of the parent community." This typically...
Wed, 5 Mar, 2025 at 7:02 PM