If you're a staff member and are unable to message parents, it could be due to one of the following reasons:
Account Role Misalignment:
- Your account might be set to a role that has no permission to send messages to parents. To verify and correct your account role, please contact your school's Bloomz administrator or reach out to Bloomz Support at support@bloomz.com.
Parent-to-Parent Communication Settings:
- If you're listed as a parent, the inability to message other parents could stem from disabled parent-to-parent communication settings in your class or community. When this setting is disabled:
- Parents cannot send messages to other parents.
- Parents can only message teachers, admins, or room parents.
- Parents cannot see other parents in the Members tab of the class/community.
- To adjust these settings, a teacher or admin needs to:
- Navigate to the class/community page.
- Click the Settings wheel icon at the top right corner.
- Select "Edit Settings."
- Enable the "Parent to Parent Communication" setting.
- Click "Done" to save changes.
- For detailed instructions, refer to Bloomz's support article on Parent To Parent Communication Controls.
- If you're listed as a parent, the inability to message other parents could stem from disabled parent-to-parent communication settings in your class or community. When this setting is disabled:
Technical Issues:
- Occasionally, technical glitches can affect messaging functionalities. If neither of the above scenarios applies, consider:
- Logging out and back into your Bloomz account.
- Ensuring you're using the latest version of the Bloomz app or accessing the platform via a compatible web browser.
- Contacting Bloomz Support at support@bloomz.com with specific details of the issue.
- Occasionally, technical glitches can affect messaging functionalities. If neither of the above scenarios applies, consider: